How do I get in touch if I have questions relating to my subscription?, that is not answered below:

Please contact our customer service team on 020 8959 1175 between 10 am and 2 pm Monday to Friday or email subshelp@tnepublishing.com, and we will be very happy to help you.

General questions

General questions

Can I read articles without being a subscriber?

Non-subscribers can read a selection of articles for free each month after registering a web account.

Only subscribers to the Digital or Print + Digital package will have full access to all content.

How do I create an account

When reading articles, you will be presented with a form to register and create an account.

I’ve forgotten my password. How do I reset it?

Click on the I forgot my password link on the sign in tab on the top navigation and follow the on-screen instructions.

I’m having difficulties accessing the content

We’d suggest that you try refreshing the page first, if that does not work, log out and clear your browsing cache before logging back in again.

If this doesn’t resolve your issue, please contact our customer service team via email subshelp@tnepublishing.com detailing the problem you are experiencing and screenshots if possible. We will investigate and resolve this as soon as possible.

Print Subscriptions

I cannot see the subscription offer when I am on your website.

We’d suggest that you try refreshing the page first, if that does not work, log out and clear your browsing cache before logging back in again.

If you have any ad blockers running that might be stopping our pages from loading, please add http://experience.tinypass.com  to your trusted sites.

Try another web browser; Chrome or Safari are good options; if this still doesn’t work, call our customer service team on 020 8959 1175, who will happily take your order over the telephone.

Why take out a home-delivered print subscription?

The convenience of having the latest edition of The New European delivered right to your door in sustainable, eco-friendly paper wrap ensures you never miss an issue.

How does the print subscription work?

Print Access – Print subscription will commence from the next available issue; the cut-off for the next available issue is Midnight on Sunday, the week before the newspaper is published. 

If you have Print and Digital Access – Digital will commence immediately. Print subscription will begin from the next available issue; the cut-off for the next available issue is Midnight on Sunday, the week before the newspaper is published.

What is the price in other currencies?

Your credit card company will convert prices at the current exchange rate, which will fluctuate.

How does Continuous Credit Card / Direct Debit payments work?

Subscriptions are offered on either a monthly, quarterly, or annual basis. Your payments for a monthly subscription will be taken every month, a quarterly subscription will be taken every 13 weeks, and a yearly subscription will be taken on or around the anniversary of your 1st payment.

As this is a continuous payment method you are in complete control of your subscription, as well as eliminating the need for renewal reminders.

Will my online payment / bank details be secure?

Yes, our subscription payment system is secure and online transactions are processed by our secure payment gateway Stripe.  Any information exchanged with any address beginning with https is encrypted using SSL before transmission.

Do I need to renew my subscription?

Your subscription will automatically renew if you pay by recurring Credit Card or Direct Debit.  If you purchased a fixed-term subscription via Credit/ Debit Card, we will notify you before your subscription ends with details of how to continue your subscription. Call our customer service team on 020 8959 1175, and they will renew your subscription over the phone.

How do you acknowledge receipt of my order?

An order acknowledgment will pop up on the screen to confirm what you have purchased and advise you that your account has been charged, and you will also receive an email confirming your subscription.

If you have chosen to pay by Direct Debit, our payment provider GoCardless will send an email confirming your Direct Debit has been set up and will attach a copy of your mandate. You will also receive an email from us confirming your subscription has been set up, and GoCardless will email you confirming when your first payment is due.

Can I manage my subscription online?

Yes, log onto My Account, and enter your email and password. Here you can find out when your subscription is due to expire, amend your payment details and change your address.

Change address – select “Library” tab in my account, Manage drop down and select update delivery address, amend and save changes. 

Update my payment method – select “Card” tab and either edit or add a Card and save changes.

How do I cancel my subscription?

The New European has a cancellation on expiration policy unless you cancel your subscription within the first 14 days of ordering.  You can cancel your subscription by calling our customer service team on 020 8959 1175 between 10 am and 2 pm, Monday to Friday, or via email to subshelp@tnepublishing.com

If a gift or premium was included as part of your subscription offer, we reserve the right to request the return of the gift in the event of early subscription cancellation, or we will deduct the value of the gift from your refund.

When will my print newspaper arrive?

Your subscription will start with the next available issue. 

Expected Delivery Times Your printed newspaper will be dispatched via 1st Class Royal Mail, and you should typically expect to receive your (UK nationwide) home delivery on the Wednesday or Thursday of that week (and no later than the following Monday). For European deliveries, please add a further 7-10 days; for the Rest of the world, please add 14-20 days.

Please note that we publish several bumper editions each year covering two weeks; the dates for 2024 are as follows. Please note these dates may be changed with prior notice.

• Easter – 21st March until 4th April – No issue 28th March    
• Summer – 8th August until 21st August – No issue 15th August    
• Autumn – 10th October until 23rd October – No issue 17th October 
• Christmas – 19th December until 1st January  – No issue 26th December    

Please also allow 28 days to deliver any gift offered when you purchased your subscription(if applicable). This is dispatched to the payer if ordered as a gift subscription.

What should I do if my newspaper doesn’t arrive?

Replacement issues – if the current issue is not delivered within the expected delivery time, the Monday after the on-sale date, please get in touch with the customer care team at subshelp@tnepublishing.com. We will endeavour to get a replacement copy out to you.  Please allow 3-5 working days for delivery to UK addresses and 7-10 days for Europe/Rest of the World.

What if I move home?

You can easily update your address by logging onto My Account, selecting the “Library” tab in my account, clicking the Manage drop-down and selecting update delivery address, and then amending and saving changes.  Alternatively, please email us at subshelp@tnepublishing.com, specifying all relevant information on how your account should be updated, or telephone 020 8959 1175 between 10 am and 2 pm, Monday to Friday.

Digital Subscriptions

What is a digital subscription?

A digital subscription gives unlimited digital access to content on our website, weekly digital editions, extensive online archives and podcasts, daily interactive puzzle’s and exclusive invitations to members’ events.

How do I access my digital subscription?

After you have completed your purchase, your digital access will commence immediately. Sign in with your email address and password; you will have unlimited digital access to our website. If you select “THE PAPER” tab, you can access “Editions” which is the current and all previous editions from issue #254 and “Page-Turner” gives access to all issues in PDF format, reflecting the paper edition, you will be asked to log in again to access the PDF’s. The most recent editions of the pdf are downloadable.

How do I access my subscription on a mobile device?

If you have an Android or Apple device, you can download our free App directly to your device and log in by tapping the subscription button and entering your email and password.  Links for the App stores an be found by tapping the relevant icon below.

The latest issue of the newspaper is live in our app every Wednesday for Subscribers.  The app also offers all the great writing you’ll find on our website.

If you do not have an Android or Apple device, you can still access your digital subscription on your mobile device using your web browser, simply visit My Account to login.

Which devices can I access my subscription on?

Our digital subscriptions are designed to work on most computers, laptops, and mobile devices.  We utilise a mobile-friendly web reader for our editions, allowing access across a wide range of devices. We also offer dedicated edition Apps for Apple and Android devices via Apple and Google Play.

How many devices can I access my subscription on?

You can access your subscription on multiple devices, one at a time.

 Can I purchase a corporate subscription?

We offer custom corporate digital subscription packages, if you wish to purchase access for multiple users within your business/organisation. Please get in touch at subshelp@tnepublishing.com for further information.

When are new digital editions published?

48 editions of The New European are published each year. New editions are released on Wednesday to subscribers, a day before the printed edition goes on sale in the shops, on a Thursday.

How do I access previous editions / issues within the App?

When viewing via the web browser

Click “THE PAPER” tab found in the top navigation bar when on the website and select “Past Editions” or “The Newspaper” this will open up to display all the previous editions/ issues available to view in PDF format, replicating the printed paper.  To open an edition, click on the cover image of the edition you wish to view.

When viewing within the App

You will find all the latest issues available to view within the App. To access, select the edition you wish to view.

How do I view editions when I am not connected to the internet?

You can download editions to your device – by tapping the download button – when you are online and save them on your device to view when you are offline. Our Apps utilise progressive downloading, so an edition will download in the background while you are reading.

Editions aren’t loading, what could be causing this?

When viewing on a desktop computer or laptop

The most common cause of editions not loading is a web browser not being compatible with our HTML format. In this case, please try updating your web browser to the latest version or try an alternative browser.

When viewing on a mobile device, smartphone, or tablet

If editions are not loading on your mobile device, please check that your device is compatible with HTML, as most mobile-optimised editions are presented in HTML.

How do I get in touch if I have questions relating to my subscription?, that are not answered above:

Please contact our customer service team on 020 8959 1175 between 10 am and 2 pm Monday to Friday or email subshelp@tnepublishing.com, and we will be very happy to help you.